FAQ
We answer some questions !
Are all the jewel handmade ?
We meticulously craft each of our necklaces with passion. Every piece is as unique as you are and require approximately 1 hour of careful work. We make quality controls to ensure flawless assembly of each piece
What materials do you use ?
- Waterfresh pearls from Lombok, selected for their natural beauty and quality.
- Cowrie shell, meticulously chosen
- PVD gold plated component, to offer a superior and long-lasting gold plating
How should I take care of my jewels?
- Keep it away from chemical substances, alcohol and perfume because it will affect the sparkle of pearls.
- Clean the pearls in water with baby soap and then wipe with a soft towel after wearing them.
- Store your jewel with a SEASTERS cotton pouch.
Can I wear the jewels in the water ?
We use quality material for each of our necklaces to offer a durable piece of jewelry. However, we recommend removing it and avoiding contact with water or chemicals to ensure its eternal beauty.
Are the jewels adjustable?
Our necklaces have a standard length of approximately 44 cm (17inches).
Our bracelets feature an adjustable chain clasp so you can customize the length to your preference.
What payment methods do you accept ?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
We also accept payment from Paypal.
What are the shipping cost ?
We ship internationally. The shipping as well as tariffs/duties are the responsability of the customer :
- France : 4,95 €
- Europe : 7,90 €
- Rest of the world : 14,85 €
What is the sipping time ?
France + Europe : 3 to 6 days
Rest of the world : 7 to 13 days
Do you offer free shipping ?
Yes we do !
• For purchases of 80 euros or more, we offer free delivery in France and the EU.
• For purchases of 100 euros or more, we offer free worldwide delivery.
What should I do if I haven't received my order ?
We sincerely apologize for any inconvenience and are committed to resolving this matter promptly. Please reach out to us via email at we.are.seasters.co@gmail.com or call us at + 33 (0)6 75 51 02 67 . We are here to assist you and ensure that your order is delivered to you as soon as possible.
I want to return my order
You have a 30-day period after receiving your order to return your package or request an exchange. Please send an email to we.are.seasters.co@gmail.com stating the reason for the return, and we will provide you with the address for returning the order.
Return shipping costs are your responsibility, and the item must be returned in its original condition (including the cotton pouch).
My order is damaged
If your jewelry has been damaged during transit, please immediately send us a photo and a claim to we.are.seasters.co@gmail.com upon receipt.